Client notes
After we left the cupboard
These are remarks from people who stood with us at the board, not from a form that asked for stars.
They spent a morning in our laundry and boiler rooms, not at a conference table. The Tuesday spike on the bill finally had a name: the extra dryer cycle after weekend checkout.
I asked for a clock check because the night band looked busy at lunch. Giorgi photographed the meter against his watch and the clock was forty minutes slow after the March cut. Our electrician reset it; the next invoice looked ordinary. The visit was short, which was the point.
The first survey ran long because the basement key was with a contractor who arrived after eleven. I would have liked that said more sharply in the booking note. Once we were inside, the inventory was careful and the “not shown” line for the tenant riser stopped my accountant inventing a figure.
Monthly readings suit us. Same six meters, same Thursday. Tamara telephones if a lighting board jumps. We still argue with the supplier ourselves; we just no longer argue in the dark.
A hotel laundry, July
A four-storey property on the boulevard asked for a site consumption survey after June’s bill arrived heavier than May with similar occupancy on paper. Nino walked the laundry at 07:10, when two dryers were already on a second cycle for late checkouts. Interval notes through the morning showed the laundry board carrying more than the kitchens by late forenoon — the opposite of what the chef had been blamed for.
The record did not tell the owner to buy new machines. It showed which hours the board was busy and which dryer was left heating an empty drum. Housekeeping changed the stagger of cycles. We were not there for the next invoice; Maka wrote later that Tuesday was no longer the feared column.
A warehouse night line
Dato’s site keeps high-bay lights on a contactor that should follow the shift clock. A walk-through found the clock in a cabinet whose door had been painted shut. Spot readings at dusk still showed the day circuit. The follow-up survey charted the lighting board overnight. The contractor who painted the door was given a page, not a rumour.