Refunds, cancellations, and no-shows

These rules apply to fees for site visits and written records offered by Network Flowpoint. They do not mention goods we do not sell, subscriptions we do not run, or delivery of parcels.

Eligibility

A refund is possible when we cancel, when you cancel inside the windows below, or when we cannot perform the visit for a reason that is ours (surveyor illness with no replacement, for example). A refund is not a way to reverse a record you dislike because a meter was not shown.

Timeframes

• More than five working days before the visit: the booking note is returned in full.
• Five working days or fewer, but before 12:00 on the working day before the visit: half the booking note is returned; the rest holds the reserved morning.
• After 12:00 on the working day before, or a no-show: the booking note is not returned. If the remaining fee was not yet due, it is not charged.

Full or partial refunds after work has started

If we have already begun inventory or readings and you stop the visit, time already spent is charged at the walk-through starting rate for each half day begun, and any unused remainder of a survey fee is returned. Photographs and unfinished notes stay in our file; we will not issue a polished record for a half-done morning unless you ask and pay the remaining balance.

If we stop because a space is unsafe, you receive a full return of sums paid for that date, minus any travel line already quoted for sites outside Batumi if travel had begun.

What is not returned

• Booking notes consumed by a no-show or a basement that stays locked through the reserved morning (half a day is then charged as described on rates)
• Fees for a finished written record already sent
• Time spent on a monthly reading record once that month’s visit has occurred

We do not charge for materials in the sense of goods. Notebooks and loggers we bring remain ours.

How to ask

Write to hello@network-flowpoint.digital or telephone +995 422 555 649 with the date, the building, and the name on the booking. We confirm the decision in writing within five working days.

How money comes back

Refunds are paid by the same method as the original transfer where that is possible, within ten working days after we agree the amount. Bank charges levied by your bank are not added by us and are not always recoverable.

Rescheduling

You may move a date once without fee if you ask more than five working days ahead and we have another morning free. Later moves are treated as a cancellation plus a new booking.

Deposits

The booking note described on the rates page is a deposit on the visit, not a separate product. It is applied to the final fee when the record is delivered, or handled as above if the visit does not run.

Questions

Office: Level 9, 74 Parnavaz Mepe Street, Batumi 6000.